Stay in touch and find the help you need, whilst staying at home and staying safe – in and around Tavistock …
Whilst every effort has been made to ensure that all details included are correct, West Devon CVS does not accept legal responsibility for the accuracy of any information quoted. Reference to any products, services, hypertext link to third parties or other information does not constitute or imply its endorsement, sponsorship or recommendation by West Devon CVS. If you have any queries, please email info@westdevoncvs.org.uk.
The information is now arranged in categories which relate to Wellbeing, Health, Families, Young People and Transport. These are in addition to the section on Local Village Support and the section on Useful Money and Debt Advice.
Updated: 28 October 2021
WELLBEING
| Age UK | Free confidential helpline for older people, their families, friends, carers and professionals | 800 678 1602 8am-7pm, 365 days a year www.ageuk.org.uk | |||
| Andy’s Man Club | Men’s mental health and support | info@andysmanclub.co.uk www.andysmanclub.co.uk | |||
| Brentor & Moor Compassionate Neighbours | Help and support for those with life-limiting conditions | 01822 860799 or 07776 373140 bmcneighbours@gmail.com www.bmcneighbours.org | |||
| British Red Cross | Emotional support and mobility aids | 0344 871 11 11 Https://www.redcross.org.uk | |||
| Care Direct | Support & advice for older adults in Devon | 0345 155 1007 | |||
| Dartmoor Preservation Association | Short, guided walks and volunteer conservation activities | 01752 405245 / 01752 788464 keithryan@btinternet.com (Walks) sylviahamilton989@gmail.com (Conservation) www.dartmoorpreservation.co.uk | |||
| Farming Community Network | Help & support to farmers & those in allied industries | 03000 111999 (7am-11pm everyday) | |||
| Filo Project | Small group day care for older people | 0333 939 8225 info@thefiloproject.co.uk www.thefiloproject.co.uk | |||
| Fire Service Safety | Advice from home safety team on smoke alarms, arson threats | 0800 05 02 999 | |||
| Friendship Group (hosted by Devon People First) | Online group for those with learning disabilities | 07702 193487 dpf@involve-middevon.org.uk | |||
| Friends of the Wharf | Lectures, films, live music, and events | 01822 611166 www.tavistockwharf.com | |||
| Get Changed Theatre Company | Theatre company for adults with learning disabilities | 07941 648059 info@getchanged.com www.getchanged.com | |||
| Independent Age | Impartial help, information & advice for older people | 0800 319 6789 advice@independentage.org www.independentage.org | |||
| Living Options – Time to Talk | Confidential listening support service & practical help for those who are disabled, deaf or vulnerable | 0300 303 3691 0785 642 6940 time2talk@livingoptions.org www.livingoptions.org/support-help/time-talk | |||
| Make A Difference | Various wellbeing activities | 07492 393616 markrickman@makeadifferencetavistock.online www.makeadifferencetavistock.org | |||
| Marbles Lost and Found | Online info hub and blog on mental health with tips and links | www.marbleslostandfound.co.uk | |||
| Mary Budding Trust | Offering financial help and equipment to families with children aged 0-11 with special needs | Robin Hill 01837 840332 enquiries@marybuddingtrust.org.uk www.marybuddingtrust.org | |||
| One Small Step (Healthy Lifestyle Service) | Healthy lifestyle support | 01392 908139 hello@onesmallstep.org.uk www.onesmallstep.org.uk | |||
| Parkinson’s Tavistock Support Group | Support group, exercise classes and social events | 01822 614204 evans.v5@sky.com | |||
| Plymouth & West Devon Talking Newspaper | Free weekly delivery of audio recordings of local news and features for the visually impaired | 01822 618922 studio@plymouth-westdevontalkingnewspaper.org https://www.plymouth-westdevontalkingnewspaper.org | |||
| Printworks (formerly Kingdon House) | Acoustic Café, craft workshops, drawing classes, activities | 01822 615259 info@printworkstavistock.org.uk www.printworkstavistock.org.uk | |||
| Proud2Be | Supporting LGBTQ+ (lesbian, gay, bisexual, trans and/or questioning+) people and their families across Devon | 01803 362083 hello@proud2be.org.uk www.proud2be.org.uk | |||
| Respect | Helpline for men | 0808 801 0327 | |||
| Royal British Legion | Support for serving personnel and veterans of UK Armed Forces | 0808 802 8080 www.britishlegion.org.uk | |||
| Samaritans | Emotional support for anyone in distress or at risk of suicide | 116 123 jo@samaritans.org www.samaritans.org | |||
| Significant Seams | Creative activities using textiles and craft for support and wellbeing | Contact via website: www.significantseams.org.uk | |||
| Silverline | Free confidential helpline providing information, friendship and advice to older people | 0800 4 70 80 90 (ring anytime) | |||
| SSAFA | Support for serving personnel and veterans of UK Armed Forces and their families | Forces line 0800 260 6767 www.ssafa.org.uk/devon | |||
| Talkworks (formerly Depression Anxiety Service) | NHS Talking Therapy service | 0300 555 3344 | |||
| TAMIS (Tavistock Area Men in Sheds) | For men aged 50+ to work together on practical activities. | 07725 577010 admin@tavistockmeninsheds.uk tavistockmeninsheds.uk | |||
| Tavistock Area Support Services | Support and information for older people; various regular activities and trips | 01822 616958 manager@tasstavistock.org.uk www.tasstavistock.org.uk | |||
| Tavistock Edge | Free, fun, fringe arts events, including weekly singalong sessions | Contact via Facebook: www.facebook.com/TavistockEdge | |||
| Tavistock Friendship Group (Tavistock Area Disabled Fellowship Club) | Social activities for older people | 01822 618738 rosiefarrant@hotmail.com | |||
| Tavistock Library | Free wifi, access to computers, printing; various wellbeing activities | 01822 612218 tavistock.library@librariesunlimited. org.uk www.devonlibrairies.org.uk | |||
| Tavistock Macular Disease Support Group | Information and support for those with macular degeneration | c/o 01822 616958 www.tasstavistock.org.uk | |||
| Tavistock Memory Cafe | Supporting those living with dementia, their carers and families | 07765 644843 info@tavistockmemorycafe.co.uk www.tavistockmemorycafe.co.uk | |||
| Tavistock Museum | Local history and heritage | 01822 611264 info@tavistockmuseum.co.uk www.tavistockmuseum.co.uk | |||
| Tavistock Physically Challenged Group | Support and social activities for adults with all kinds of physical disabilities. | 01822 612215 marybrock.friarswalk@btinternet.com | |||
| Tavistock Scrapstore | Craft and chat | tavyscrapstore@gmail.com www.tavistockscrapstore.org | |||
| Tavistock Sensory Garden | Community sensory garden for all and those with mental health conditions | 07545 075942 grahamparker1@me.com www.tavistockcommunitysensorygarden. wordpress.com | |||
| Tavistock Street Pastors | Care, help and listening in the night-time economy | Contact via website www.streetpastors.org/locations/Tavistock | |||
| Tavistock Stroke Club | Help, support and social events | 01822 832587 | |||
| Tavistock Taskforce | Outdoor conservation tasks in local area | 01822 610071 tavy.taskforce@btconnect.com | |||
| Together Drugs and Alcohol Services | Addiction advice, information and support | 0800 233 5444 www.devonservices.org.uk/service/ together-alcohol-services | |||
| Transition Tavistock | Working towards a sustainable environment for Tavistock area via various projects | info@transitiontavistock.org.uk www.transitiontavistock.org.uk | |||
| Victim Support | Free confidential listening support and practical help for those affected by crime | 0808 168 9111 (24/7 Support line for Devon & Cornwall) 0300 303 0554 (SW) Victim Care Network: 01392 475900 | |||
| West Devon Art Workshops | Art and craft courses and workshops | 01822 258351 / 07724 153381 westdevonartworkshops@gmail.com www.westdevonartworkshops.co.uk | |||
| Yelvercare | Visiting service, help and advice; social activities | 07775 695864 (email via website) www.yelvertoncommunityprojects.org | |||
| CHURCHES AND FAITH GROUPS | |||||
| Abbey Chapel | Faith services; house groups | 01822 617691 (email via website) www.abbeychapel.org.uk | |||
| Kings Church | Faith services and community | 01822 610570 kingstavi@outlook.com https://kingstavistock.weebly.com | |||
| Methodist Church | Faith services; knit and natter; open doors community lunch | 01822 611049 info@tmc.me.uk www.tmc.me.uk | |||
| St. Andrews Church Whitchurch | Faith services; social events | 01822 851969 vicar@whitchurchcofe.uk www.standrewswhitchurch.org | |||
| St. Eustachius Parish Church | Faith services; coffee mornings; living with bereavement groups | 01822 616673 parishoffice@tavistockparishchurch.org. uk www.tavistockparishchurch.org.uk | |||
| Tavistock (Our Lady of the Assumption) and Yelverton (Holy Cross) Catholic churches | Faith services and support | Tavistock: 01822 613802 : tavistock@prcdtr.org.uk www.ourladytavistock.org.uk Yelverton: 01822 853171 yelverton@prcdtr.org.uk www.holycrossyelverton.org.uk | |||
| Tavistock Quakers | Regular meetings | 01822 613168 http://www.swquakers.org.uk/meetings/devon/tavistock | |||
| United Reformed Church | Faith services; Lower Deck Community Café; knit and natter; Art4Fun | 07982 622949 jennymdennis@yahoo.co.uk www.tavistockurc.org.uk | |||
| EDUCATION AND SKILLS | |||||
| Devonshire Association (Tavistock & West Devon branch) | Talks, excursions and study relating to Devon | 07742 148 865 registrar@devonassoc.org.uk www.devonassoc.org.uk | |||
| Learn Devon | Adult learning, employment skills, art and wellbeing | 0345 155 1014 learndevon@devon.gov.uk www.learndevon.co.uk | |||
| Tavistock Heritage Trust | Local history learning and events | contact@heritageintavistock.org www.heritageintavistock.org | |||
| U3A (University of the Third Age) – Tavy District U3A West Dartmoor U3A | Helping you keep your brain in gear | Contact via websites www.tavydistrictu3a.org.uk/ www.westdartmooru3a.org.uk | |||
| VOLUNTEERING | |||||
| Devon Voluntary Action | Find enjoyable volunteering roles in and around Tavistock | Browse: www.devonva.org/volunteering Email: support@devonva.org | |||
HEALTH
| Abbey Surgery | General Practice | 01822 612247 abbey.surgery@nhs.net www.abbeysurgery.co.uk |
| Devon Partnership Trust | Mental health and learning disability support | First Response Service line (24/7): 0808 196 8708 https://www.dpt.nhs.uk |
| PALS (Patient Advice & Liaison Service) | For complaints, concerns and compliments | 01392 675686 dpt.pals@nhs.net https://devonccg.nhs.uk/contact-us/patient-advice-and-complaints |
| SHIP – Tavistock Clinic | Various clinics | 01822 615935 |
| Tavyside Health Centre | General Practice | 01822 613517 01566 784788 (Lifton Surgery) www.tavyside.org |
| Tavistock Hospital | Minor Injuries | 01822 611 614 https://www.nhs.uk/services/clinics/mapsanddirections/defaultview.aspx?id=92322 |
| Alzheimer’s Society | Helpline offering advice and support | 0333 150 3456 www.alzheimers.org.uk |
| Beat | Support for people with eating disorders | 0808 801 0677 (Helpline) 0808 801 0711 (Under 18s) help@beateatingdisorders.org.uk yp@beateatingdisorders.org.uk (under 18s) www.beateatingdisorders.org.uk |
| British Heart Foundation | Helpline | 0300 330 3311 |
| British Lung Foundation | Helpline | 03000 030 555 |
| Care Direct | Information and support | 0345 155 1007 |
| Dental Helpline (Oral Health Foundation) | Helpline | 01788 539780 www.dentalhealth.org/dentalhelpline |
| Devon Carers | Carers support | 03456 434435 info@devoncarers.org.uk www.devoncarers.org.uk |
| Devon In Sight | Sight loss support | 01392 876666 / 07580 787308 louise@devoninsight.org.uk www.devoninsight.org.uk |
| Devon Sensory Outreach Service | Help and support for the deafblind | 0345 155 1007 |
| Diabetes UK | Helpline | 0345 123 2399 |
| Every Mind Matters | helping manage and maintain mental and emotional health | https://www.nhs.uk/oneyou/every-mind-matters |
| Marie Curie | Supporting over 18s (and their families) with terminal illness | 0800 090 2309 www.mariecurie.org.uk |
| Parkinson’s UK | Helpline | 0808 800 0303 |
| RNID (formerly Action on Hearing Loss) | Hearing loss support | 0808 808 0123 (Helpline) 0808 808 900 (Textline) Jason.sculthorpe@rnid.org.uk information@rnid.org.uk www.rnid.org.uk |
| Stroke Association | Support for patients & their carers | 0303 3033 100 helpline@stroke.org.uk www.stroke.org |
| Together Drug & Alcohol Services (EDP) | Advice, information & support on addiction | 0800 233 5444 www.edp.org.uk/together |
| Time to Talk (Living Options Devon) | Help & support for those with long term health conditions, disability or deafness who use BSL. | 0300 303 3691 01392 459 222 time2talk@livingoptions.org www.livingoptions.org/support-help/time-talk |
FAMILIES
YOUNG PEOPLE
| Bright Futures Upbeat | Supporting young carers aged 18-24 | 01237 420141 brightfutures@carewise.org.uk www.brightfuturesdevon.co.uk |
| CAMHS | Children & Adolescent Mental Health Services | 0330 0245 321 cfhd.devonspa@nhs.net www.integratedchildrensservices.co.uk/camhs/teams/camhs-southern-devon |
| Childline | Helpline for Under 19’s | 0800 1111 |
| Devon Young Carers | Supporting carers aged 5 – 18 | 03456 434435 info@devoncarers.org.uk www.devoncarers.org.uk |
| Kooth | Counselling via website chat | www.kooth.com |
| SHIP (Tavistock) | Sexual health advice | 01822 615935 www.yourship.uk/our-clinics/tavistock-clinic |
| New Tavistock Youth Café | Support and social activities | tavistockyouthcafe@gmail.com www.tavistockyouthcafe.com |
| Proud2Be | Online LGBTQ+ Youth group | 01803 362083 hello@proud2be.co.uk www.proud2be.org.uk |
| Shout | Mental health support | Text Shout to 85258 |
| Tavistock Catalyst | Children and young people’s schools work project | 07722 247859 trudi@tavistockcatalyst.com www.tavistockcatalyst.com |
| Tavistock Methodist Church | For ages 7-13, Impact Youth Club, Youth Band, Re-Act activities | 01822 611049 info@tmc.me.uk www.tmc.me.uk |
| Tavistock Relate | Counselling for children and young people | 01752 213131 https://www.relate.org.uk/find-my-nearest-relate/outpost/tavistock-relate |
| Wheels 2 Work Southwest | Help to get on the road to access work and training | 07970 480807 www.devonwheels2work.co.uk |
| Young Devon | Support, information and advice | 08082 810155 info@youngdevon.org www.youngdevon.org |
| Young Minds | Supporting young people’s mental health | For Young Minds Crisis Messenger, text YM to 85258 |
TRANSPORT
Public bus operators and their services – due to frequent changes and revisions of services, the full details are not printed here.
Travel Devon timetables – for timetables covering all current West Devon services, including a map of routes, please go to the Anchorage Centre, Tavistock Library or the Tourist Information Centre, or visit www.devon.gov.uk/travel or www.travelinesw.com
| Tavistock Area Support Services | Provision of mobility aids, transport to health appointments, outreach drop-ins and special trips | 01822 617525 www.tasstavistock.org.uk | |
| Tavistock Country Bus | Various routes; weekly, monthly, bi-monthly and seasonal | 07580 260683 tavistockbus@gmail.com www.tavistockcountrybus.org.uk | |
| Tavistock and District Ring & Ride | Door to door minibus service on routes not covered by public transport | 07939 093232 www.tavistockringandride.co.uk | |
| Yelvercare | Transport to appointments and shopping | 07775 695864 (email via website) www.yelvertoncommunityprojects.org |
LOCAL VILLAGE SUPPORT
| Bere Alston | Covid-19 Volunteer Group Email: lyndafreeman71@gmail.com | Lynda Freeman 01822 841063 |
| Yelverton area | Support through YelverCare in Yelverton area only (including Walkhampton, Yelverton, Crapstone, Buckland Monochorum, Clearbrook, Milton Coombe) www.yelvertoncommunityprojects.org/yelvercare | 07775 695864 10am-1pm Mon-Sat. |
| Buckland Monachorum & Crapstone | BucklandCares on Facebook Lucy Wood Email: bucklandcares@outlook.com | Lucy Wood |
| Chillaton | Local response group: Bridget Passmore Email: bridgetpassmore@btinternet.com | |
| Horrabridge | Team Horrabridge Covid-19 and Beyond https://www.facebook.com/groups/teamhorrabridge Email: teamhorrabridge@gmail.com Horrabridge Love Your Neighbour | Olivia Dunn 07748 166943 Sally Northmore 07799 388918 Ali Mansfield ali@tmc.me.uk |
| Lifton | Information and help; several volunteers’ contact details on Lifton Parish Council website. www.liftonpc.org.uk | Cllr Chris Edmonds 01566 784794 |
| Lewtrenchard covering also Lewdown, Marystowe, Thrushelton, Stowford, Coryton & Portgate | Support co-ordinated by Margaret Dunn Email: margaret-dunn@btconnect.com | 01566 783 779; and 01566 783 765 |
| PrincetownPostbridge, Hexworthy & Huccaby | Dartmoor Forest Parish Council is co-ordinating a wide range of help and support. Go to http://www.dartmoorforestparishcouncil.gov.uk/news.php and download list of volunteers. | Alison Geen 01364 631276 |
| Deer Leap Support Group | Offering support in area of Deer Leap Road off Down Road, Tavistock. | 01822 612494 |
| Brentor | Volunteer support group from Brentor Church and Brentor Compassionate Neighbours Latest information at www.brentorvillage.org & community.support@bmcneighbours.org | 01822 810 285 07904 983958 |
| Mary Tavy, Horndon and area | Volunteer support Facebook page Email: marytavycs@gmail.com Co-ordinators Bev Ross and Laurel Miller | 01822 811 019 01822 810131 |
| Peter Tavy | Volunteer support from Peter Tavy Community Support Hub. www.petertavyparishcouncil.org Email: contacthub@petertavyparishcouncil.org Peter Tavy Community on Facebook | 01822 810343 |
| Lydford | Volunteer support at Lydford Helpline Email: lydfordhelp@gmail.com Lydford Volunteer Group on Facebook | Ruth Tainsh 07572 785522 Jodie Austin 07940 060705 |
| Lamerton & Sydenham Damerel | Lamerton Parish Council www.lamertonparish.co.uk Lamerton Caremongering on Facebook Rev. Andy Atkins Email: vicar@southtamar.church | 01822 870298 |
| Gulworthy | Support from Gulworthy Parish Together. Help with shopping, prescriptions, a friendly voice on phone, dog walking etc. Kate Royston; Sue Eve. Email: together@gulworthyparishcouncil.gov.uk | 0800 622 6467 |
| Harley Riders Delivery Group | Delivering medicines and essential items to vulnerable people in outlying areas of Dartmoor. Email: anniesathomeagain@gmail.com | Annie Durrant 07875 263466 (ring before 11 am) |
| Milton Abbot & Dunterton | Volunteer help and support. On Facebook. Rev. Andy Atkins Email: vicar@southtamar.church | 01822 870298 |
| Bere Ferrers Food Hub | Delivery of vital supplies, support and information to vulnerable in the areas of Bere Ferrers and Weir Quay. Email: rosie@dhamarinedesign.co.uk | Rosie Hinge 01822 841734 Caroline Clark 01822 841481 |
| Weir Quay (including Clamoak, Holes Hole, Hewton, North & South Hooe) | Volunteer help and support. Email: rosie@dhamarinedesign.co.uk | Rosie Hinge 01822 841734 |
| Weir Quay (including Cotts and Cleave) | Volunteer help and support. Cotts: Sue Coomber Email: suecoomber@talktalk.net Cleave: Cathy Dennis Email: cathy.dennis1@icloud.com | Sue Coomber 01822 841894 Cathy Dennis 07876 748 668 |
MONEY & DEBT ADVICE
| Transitions run by the Wiser£money partnership. Free, confidential money and debt advice in rural Torridge and West Devon for those that cannot access mainstream advice services. Offers home visits (when restrictions allow) and phone support. Funded by the National Lottery’s Community Fund. | www.navigatecharity.org.uk/make-a-referral/ www.wisermoney.org.uk Email: enquiries@wisermoney.org.uk or wisermoney@navigatecharity.org.uk Tel: 01823 299050 8.30am to 4.30pm Mon to Fri |
| Citizen’s Advice: free and confidential money, debt and budgeting advice; consumer advice (e.g. cancelled holiday or event). www.cabdevon.org.uk/need-advice/ www.citizensadvice.org.uk/ | Advice line 9am-5pm Mon-Fri: 0800 144 8848 Universal Credit Help to Claim 8am to 6pm, Mon- Fri: 0800 144 8444 Consumer helpline (trade issues, trading standards): 0808 2231133 |
| Help to claim Universal Credit Citizens Advice can provide initial assessment and guidance for Universal Credit claims at their local offices (see above) during opening hours. | www.citizensadvice.org.uk/helptoclaim/#h–our–help– to–claim–service Helpline: Tel: 0800 144 8444 Advisers are available 8am to 6pm, Monday to Friday. Chat on line: https://www.citizensadvice.org.uk/aboutus/contact–us/contact–us/web–chat–service/ Monday to Friday 10am to 4pm |
| Quids 4 Kids (CAB Devon) offers help to families in Devon with a child who has special needs, a long term illness or disability, with benefit ,tax credit claims & appeals. Also young people aged 16-21 with a special need or a disability. | www.cabdevon.org.uk/projects/quids-for-kids Tel: 0300 5000 404 |
| DATA —offering free debt advice to people living in Tavistock and the surrounding areas through home visits and phone support. | www.datavistock.org.uk enquiry@datavistock.org.uk 07955 728721 |
| Housing information about how West Devon Borough Council can help if you are in housing crisis. | www.westdevon.gov.uk/Housingadvice Tel: 01822 813600 |
| LiveWest (Housing) Offering tenancy support, housing management and emergency grants. | www.livewest.co.uk Email: enquiries@livewest.co.uk For financial support in extreme crisis , email community.investment@livewest.co.uk |
| RABI (Royal Agricultural Benevolent Institution) Offers help, advice & grants for individuals linked to farming. | www.rabi.org.uk Tel: 0808 282819490 Email: info@rabi.org.uk |
| The Farming Community Network Social contact telephone service providing help and support to farmers and allied industries. | www.fcn.org.uk Helpline: 03000 111 999 Email: help@fcn.org.uk |
| Perennial Advice & Support For those individuals and families working or have worked in the horticulture industry. Housing, accommodation, disability, long-term illness, financial hardship, bereavement or the unique challenges that come with old age. | Call free of charge and in complete confidence: 0800 093 8543 (Mon-Fri 8.30 am – 5.00pm) Email: info@perennial.org.uk www.perennial.org.uk |
| Royal British Legion and SSAFA: offers help, advice & grants to members of the armed services, veterans, reservists and their families. | www.britishlegion.org.uk online chat or 0808 802 8080 www.ssafa.org.uk email contact form or 0800 260 6767 |
| Macmillan free and confidential advice for individuals and families who are affected by cancer and other life limiting conditions on their benefit entitlements. | National Macmillan Support Line 0808 808 00 00 or email contact form Open every day, 8am – 8pm www.macmillan.org.uk/cancer-information-andsupport/get-help/financial-help/welfare-rightsadvice |
| Stepchange debt charity offering debt advice on line or over the telephone | www.stepchange.org 0800 138 1111 |
| National Debt Line, offering information and advice | www.nationaldebtline.org 0808 808 4000 |
| Money and Pension Service formed in 2019, supported by the UK Government, combining the Money Advice Service, Pension Wise and Pension Advisory Service. Money Advice Service – free guidance on all aspects of managing your income and expenditure. | https://maps.org.uk/ www.moneyadviceservice.org.uk Tel: 0800 138 7777 |
| Money and budgeting advice | www.moneyadviceservice.org.uk |
| Benefit and grant calculator | www.turn2us.org.uk |
| Help to Save is a type of savings account. It allows those entitled to Working Tax Credit and receiving Child Tax Credit or receiving Universal Credit and your household earned £569.22 or more from paid work in your last monthly assessment period. The saving account offers a 50p bonus for every £1 saved over 4 years. | https://www.gov.uk/get–help–savings–low–income Follow link above for more information and to apply. Help to Save is backed by the government so all savings in the scheme are secure. |
| Government Help with applying for Attendance Allowance Help with applying for Pension Credit new claim Help with applying for Universal Credit Personal Independence Payment new claim If you do not have help and are vulnerable you can ask for the DWP Visiting Team to visit you at home. | www.gov.uk Attendance Allowance help line 0800 731 0122 Pension Service help line 0800 7310469 Universal Credit 0800 328 5644 PIP 0800 121 4433 |
| Pension Wise free and impartial government guidance about your defined contribution pension options. | www.pensionwise.gov.uk/en Tel: 0800 138 3944 |
| Pension Advisory Service provides free advice and help with tracing lost personal pensions | www.pensionsadvisoryservice.org.uk Tel: 0800 011 3797 |
| Local services in Devon – web based directory of services | www.devonservices.org.uk www.pinpointdevon.co.uk |
| TASS (Tavistock Area Support Services) offer services to people 55 years+; community transport, befriending, advice, info & form filling. | www.tasstavistock.org.uk online enquiry form Tel: 01822 616958 |
| Age UK Call our free, confidential advice line Phone buddy line (an hourly chat once a week) | www.ageuk.org.uk enquiry form online 0800 055 6112 8am-7pm, 365 days a year |
| Independent Age Help and advice for older people,offering impartial advice and information, including free guides you can order to be posted to you free of charge. Campaigns for better and fairer services for older people. | www.independentage.org Free advice line 0800 319 6789 Mon – Fri 8.30am – 6.30pm Sat 9am – 1pm advice@independentage.org |
| Tamar Energy Providing energy advice and support including help with bills, fuel debt, prepayment meters, concerns about heating etc. | www.tamarenergycommunity.com Tel: 0800 233 5414 hello@tamarenergycommunity.com |
| Warm Home Discount If on a low income and in receipt of certain benefits, talk to your energy provider about the Warm home Discount; £140 off your bill and check if you are on the best tariff. | To find out more visit www.gov.uk/the–warm–homediscount–scheme/ |
| South West Water (SWW) provides help with dealing with water debts. Restart which offers a lower water bill based on your ability to pay. A lower water tariff named WaterSure Plus for those using more water because of a medical condition or have three or more children under 19. WaterCare for those on a low income and receiving a means tested benefit. There is also Freshstart and Waterdirect. The Water Care Team are SWW advisors that can visit customers in their own home who would find completing the application forms difficult to advise on applying a lower tariff. | www.southwestwater.co.uk South West Water Tel:0344 346 1010 To be eligible for help you will have to have a water meter or have one fitted. This is free. If you can’t have a water meter fitted ask about an assessed charge. watercareteam@southwestwater.co.uk Tel: 0344 346 1010 |
| Water Debt Gateway for SWW customers who are in debt or struggling to pay their water bill and would benefit from more specialist advice Plymouth Citizens’ Advice Bureau offer a Restart help line service. You need your SWW customer reference number so the FreshStart team can get access to your water debt account. | https://citizensadviceplymouth.org.uk/water–debtgateway freshstart@plymouthcab.org Tel 01752 502699 |
| Report a scam Phone or visit the action fraud web site or contact Citizens’ Advice. | www.actionfraud.police.uk or Tel: 0300 123 2040 www.citizensadvice.org.uk/scamsaction/ 0808 2505050 Mon to Friday 9am to 5pm |
| Get advice and report a Loan Shark | www.gov.uk/report-loan-shark Tel: 0300 555 2222 or text 07860 022116 |
| Okehampton Foodbank offering parcels of 7 days’ worth of emergency food to local people in and around the Okehampton area. Valid foodbank vouchers can be issued over the phone by a local agency e.g. Citizens Advice, Children’s Centre or health visitors/support workers. Delivery system available. | Tel: 07460 771519 Email: okefoodbank@gmail.com Open: Fridays 10am-12 noon Baptist Church, Okehampton EX20 1AN. www.okefoodbank.org Facebook page |
| Tavistock Foodbank offering parcels of 3 day emergency food to local people in and around the Tavistock area. Valid foodbank vouchers can be issued over the phone by a local agency e.g. by Citizens Advice, Children’s Centre or health visitors/support workers. | Tel: 07941 436 149 Email: info@tavistock.foodbank.org.uk Open: Fridays 10am-2pm United Reformed Church, Tavistock www.tavistock.foodbank.org.uk Facebook page |
| Bere Peninsula Foodbank providing food parcels to households on low incomes and in crisis in the Bere Peninsula. Flexible; no official vouchers required; delivery system available. | Tel: 07513 132665 Email: bpfb20@gmail.com (Drop in at Hope Cottage Café at 41 Fore St. Bere Alston to resume when restrictions allow) |
August 2021. The contact details in this list were gathered by Transitions and West Devon CVS; they are evolving and are subject to change. If any of the information is incorrect or can be added to, please contact us.
Julie Matthews, Partnership and Social Policy Lead Email: julie@navigatecharity.org.uk
Billie Burnett, Information Co-ordinator Email: volunteering@westdevoncvs.org.uk
| PARENTING | ||
| Community Links South West | Family support, counselling and parenting; ADHD and neurodiversity parent support | 01837 55105/07808 523111 info@communitylinks-sw.co.uk www.communitylinks-sw.co.uk |
| Devon Children & Families Partnership (+ Early Help) | Wide range of support; Early Help assessments | 0345 155 1015 www.dcfp.org.uk |
| Devon Family Resource | Advice line providing guidance for families | 01392 949059 |
| Home-Start S. & W. Devon | Parent support for struggling families with at least 1 child under 12 | 01752 249740 homestart.shpt@gmail.com www.homestart-southandwestdevon.org.uk |
| Led by Dreams | Support, counselling for those in abusive relationships | 01822 618172 ledbydreamsdvservice@outlook.com www.ledbydreams.org |
| Mary Budding Trust | Offering financial help and equipment to families with children aged 0-11 years old with special needs | Robin Hill 01837 840332 enquiries@marybuddingtrust.org.uk www.maybuddingtrust.org.uk |
| Parenting Solutions | Support and parenting programmes for families in need | 07463 969245 sonia.worthington@icloud.com |
| West Devon Children’s Centre | Parenting support for families with children 0-8 years old | 01822 614210 westdevonchildrenscentre@actionforchildren.org.uk www.westdevonchildrenscentre.co.uk |
| Young Minds – Parents | Support for concerned parents | 0808 802 5544 |
| CHILDREN’S ACTIVITIES | ||
| Methodist Church | Toddlers’, youth clubs; Messy Church | 01822 611049 info@tmc.me.uk www.tmc.me.uk |
| St. Eustachius Parish Church | Messy Church, family crafts, meal and worship | 01822 616673 parishoffice@tavistockparishchurch.org.uk www.tavistockparishchurch.org.uk |
| Tavistock Primary School | Stay & play Toddler group | 01822 610644 admin@tavistock-pri.devon.sch.uk www.tavistock-pri.devon.sch.uk |
| Tavistock Library | Range of children’s activities | 01822 612218 tavistock.library@librariesunlimited.org.uk www.devonlibraries.org.uk |
| CARERS | ||
| Devon Carers | Support, information and advice | 0345 6434435 info@devoncarers.org.uk www.devoncarers.org.uk |
| Care Direct | Point of contact for health and social care | 0345 155 1007 csc.caredirect@devon.gov.uk |
| Tavistock Carers Support Group | Support for carers | 01822 618914 |
| GENERAL HELP AND ADVICE | ||
| Childline | Helpline for under 19’s | 0800 1111 |
| Coroners Court Support Service | Support for bereaved families and other witnesses attending an inquest | 0300 111 2140 helpline@ccss.org.uk |
| Devon Domestic Abuse | Help, support, and counselling | 0345 155 1074 (Domestic Abuse Helpline) 0808 802 9999 (Rape Helpline) admin.devon@splitz.org www.splitz.org./devon |
| NSPCC | Helpline | 0808 800 5000 |
| Respect | Helpline for men | 0808 801 0327 |